A clear way
to return.

Return eligibility

Request a change-of-mind return within 30 calendar days after delivery. The bag must be unused and unworn, with its original tags attached, accessories included, and original packaging. Trying the bag indoors without wear or damage is fine.

This includes personal preferences such as color, size, style, or no longer needing the item. Items with signs of use, customer-caused damage, missing parts, or alterations are not eligible for a change-of-mind return. These conditions do not limit your rights if an item is defective or not as described.

How to start

Email lavavibe.shopping@gmail.com with your order number, checkout email, bag name and color, and reason for returning. For damage, defects, or a wrong item, please include photos of the bag and packaging when possible.

Contact us before shipping anything back. We will provide return instructions and the correct return address. Do not return your order to the address printed on the original parcel unless we specifically instruct you to do so.

After receiving our instructions, send the return within 14 calendar days. Pack it securely and use a tracked service; keep the receipt and tracking number until your return is resolved. Contact us if you need more time.

Who pays shipping?

Personal-reason / change-of-mind returns: you arrange and pay for return shipping. We do not charge a restocking fee or deduct payment-processing fees from an approved refund. Any original shipping charge paid at checkout is also refunded for an approved full-order return.

Damaged, defective, or incorrect items: contact us promptly so we can help. We will arrange a prepaid return label or agree on return shipping reimbursement before you send the item. Do not pay for expedited or international return shipping without first contacting us.

Refunds

We inspect returned items, email you the result, and issue approved refunds to the original payment method within 5 business days after receiving your return. Your payment provider or bank may take additional time to show the credit.

An approved refund covers the price actually paid for the returned item and applicable tax. If we cannot approve a change-of-mind return, we will explain why and contact you about next steps. If you do not see an expected refund, contact us for help.

Exchanges & cancellations

For another color or style, request a return and place a new order separately. Availability is not guaranteed.

Need to cancel? Email us as soon as possible. If your order has not shipped and we can stop fulfillment, we will cancel it and refund the full amount paid. Once shipped, follow the return process. If we cannot ship as promised, we will offer the cancellation and refund options required by applicable law.

Your rights

We deliver only to valid United States addresses. This policy does not limit any rights or remedies under applicable consumer law or your payment provider’s protection rules. Where those rules require a different remedy, they take precedence.